If called about an instant payment or service disconnection, immediately hang up and call LELWD to verify your account status at 978-540-2222, Mon.-Thurs., 6:30 a.m. – 4:30 p.m.
LELWD will never seek immediate payment over e-mail or the phone using a prepaid debit card or money order.
LELWD does not contract with any other utility on service shut offs or payment requests.